Privacy Policy
Introduction
Pitstop Technologies Pte Ltd ("we", "our", or "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our automotive diagnostics software, digital fleet management services, vehicle telematics solutions, and connected car platform development services (collectively, "our services"). We operate our online platform in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant, and Singapore's Personal Data Protection Act 2012 (PDPA).
Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identifiable Information (PII): This includes information you provide directly to us such as your name, email address, phone number, company name, and job title when you register an account, make an enquiry, or subscribe to our services.
- Vehicle and Telematics Data: For our automotive software and telematics services, we may collect data related to vehicle performance, diagnostic codes, location, mileage, driving behavior, and other operational data directly from vehicles or integrated systems. This data is often anonymized or pseudonymized where possible.
- Usage Data: Information on how you access and use our online platform and services, including IP addresses, browser types, operating systems, pages viewed, access times, and referring website addresses. This helps us understand user behavior and improve our offerings.
- Technical Data: Information about the devices you use to access our services, such as device identifiers, network information, and crash data.
How We Use Your Information
We use the collected information for various purposes, primarily:
- To provide and maintain our services, including processing transactions and managing your accounts.
- To improve, personalize, and expand our services, developing new features and functionalities based on user needs and feedback.
- To communicate with you, including sending service updates, technical notices, security alerts, and support messages.
- To monitor and analyze usage and trends to understand and improve user experience.
- To ensure the security of our platform and services, detecting and preventing fraud and technical issues.
- To comply with legal obligations and enforce our terms and conditions.
- For research and development purposes, leveraging aggregated and anonymized data to enhance our automotive software solutions.
Disclosure of Your Information
We may share your information in the following situations:
- With Service Providers: We may share your data with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- For Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
- Aggregated or Anonymized Data: We may share aggregated or de-identified data that cannot reasonably be used to identify you.
Data Security
We implement reasonable and appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right of Access: To request copies of your personal data.
- Right to Rectification: To request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure: To request that we erase your personal data under certain conditions.
- Right to Restrict Processing: To request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: To object to our processing of your personal data under certain conditions.
- Right to Data Portability: To request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Pitstop Technologies Pte Ltd
33 Telok Ayer Street, #08-07
Singapore, Central Region, 068608
Singapore